Episode 2:
Decisions That Kill Your Business

In this episode of The PAX Hospitality Podcast, hosts Leon Kennedy and Michael Bascetta tackle the invisible force that's quietly killing hospitality businesses: governance. Despite being statistically correlated with long-term success, only one in four Australian businesses have any conscious governance function - and most aren't doing it well.

Leon and Michael unpack why reactive decision-making compounds into business-breaking pressure, how governance builds trust across teams, and why founders need protection from themselves. Michael shares candid stories from his decade running venues, including what went wrong without proper governance structures. The conversation delivers practical frameworks for implementing governance at any scale - from sole operators finding trusted advisors to groups building effective advisory boards. This isn't corporate bureaucracy; it's the system that sets you free.